TERMS AND CONDITIONS

APPLICABLE FROM 1ST APRIL 2023 INDIA OFFICE.

SALES:

A sales is considered closed as soon as one of the following scenario happens:

• Verbal Commitment
• WhatsApp Commitment
• Email Commitment
• PO is raised by Client

Client is liable to pay the advance payment amount to Crisco consulting, failure to do so will lead to client being charged 21% interest on the final invoice value every week.

REFUNDS, CANCELLATION, TERMINATION:

Crisco Consulting follows no refund, no cancellation & no termination policy. Payment once received for any work/product/service/software will not be refunded/reverted in any condition.

DISPUTE:

In case of any dispute related to ERP software project or Payments; Crisco Consulting reserve the right to make the final decision or solution. All disputes will follow no refund, no cancellation & no termination policy.

PAYMENTS:

All payments shall be made in the name of “Crisco Consulting”. Any payment made to Crisco Consulting will not be refunded in any condition. All payments should include the GST Amount with it.

SCOPE OF WORK:

Scope of work document is a document that mentions the accurate requirement of the client. It should be only submitted by the client to Crisco consulting via email and then approved by Crisco Consulting stating “Approved” in the email. Any other scenario will lead to the default ERP as the final delivery of the project handover.

If the client doesn’t provide the SOW document and it is not approved by Crisco Consulting over email; in this scenario, the ERP software project is considered delivered as soon as the user id and password of ERP software is shared with the client over email. Anything which is not mentioned in SOW will be chargeable extra over the invoice at Rs.8500 per hour. In case Crisco Consulting completes anything which is not mentioned in the SOW document knowingly or unknowingly, they are entitled to raise an invoice whenever they want to; for the total number of hours worked on those extra work.

SOFTWARE CHANGE or CUSTOMIZATION REQUEST:

A software change or customization request (SCR) is a formal proposal to modify an existing software application or system. It typically involves changes to the software's features, functionality, or performance. The client needs to raise an official request to change or customize via the official email ID.

Once the change or customization request is submitted, it is reviewed by the technical team at Crisco Consulting. The team evaluates the change request and assesses its feasibility, impact, priority, and cost (SCR is always chargeable). If approved by both parties and the client clears the approved payment 100% in advance, the change request is assigned to a developer or development team, who implement the changes and test the updated software application or system.

The Cost for SCR is Rs.8500 per hour.

SOFTWARE SUPPORT:

Software development support refers to the assistance provided to software post-project handover. It includes services such as technical support, issue resolution, and breakdown support. Technical support may include debugging code, diagnosing performance issues.

EMAILS:

Clients should reply to Crisco Consulting’s team members development team, tech support team, or sales team emails within 1hr, failure to do so will be considered as an intentional delay made by the client. This will fall under the “Delay by Client” policy.

ERP PROJECT COMPLETION:

ERP Project is considered as complete as soon as the Email id and Password is provided to the client over email for the ERP Software.

3rd PARTY SOFTWARE, HARDWARE, IOT, BIOMETRIC OR ANY OTHER DEVICE:

Any of the following 3rd Party software, hardware, IOT, Biometric, or any other device can only be integrated with ERP software if the client provides Crisco consulting with tested and working APIs. The cost for the same would be as per Rs.8500 per hour.

In case of unsuccessful integration, Crisco consulting will charge only Rs.4000 per hour for the efforts done.