GDPR - What Crisco is doing
about it.
Crisco has always honored its users’ rights to data privacy and protection.
Over the years, we’ve demonstrated our commitment to this by consistently
exceeding industry standards. We have no need to collect and process users’
personal information beyond what is required for the functioning of our
products, and this will never change. We have a privacy-conscious culture
here and GDPR is an opportunity for us to strengthen this even further.
What is GDPR?
GDPR is an EU-wide privacy and data protection law that regulates how EU
residents' data is protected by companies and enhances the control the EU
residents have, over their personal data.
The GDPR is relevant to any globally operating company and not just the EU-
based businesses and EU residents. Our customers’ data is important
irrespective of where they are located, which is why we have implemented
GDPR controls as our baseline standard for all our operations worldwide.
GDPR has taken effect from 25th August 2021.
What is personal data?
Any data that relates to an identifiable or identified individual. GDPR covers a
broad spectrum of information that could be used on its own, or in combination
with other pieces of information, to identify a person. Personal data extends
beyond a person’s name or email address. Some examples include financial
information, political opinions, genetic data, biometric data, IP addresses,
physical address, sexual orientation, and ethnicity.
How prepared is Crisco for GDPR?
We have acted on many fronts to adhere to this new regulation.
We have raised awareness across the organization through frequent
discussions in our internal channels, and trained employees to
handle data appropriately. They now understand the importance of
information security and the high standards set by GDPR.
We have assessed all Crisco products, individually, against the
requirements of the GDPR and have implemented new features that
will give you more control over your data and ease your burden of
achieving GDPR compliance.
We have constituted an Information Management Document(IMD),
which includes information on all the roles Crisco assumes, such as a
data controller and processor. It details on various categories of
personal data processed by our organization and which department
is getting access to which data and for what purpose. It has a
comprehensive coverage of all our processes and procedures.
We have assessed our sub-processors (third party service providers,
partners) and streamlined the contract process with them to ensure
that they have addressed the pressing needs of the current security
and privacy world.
We have appointed internal privacy champions for all our teams. We
have also appointed a Data Protection Auditor (DPA).
Our application teams have embraced the concept of privacy by
design and have provided you more control over the data you store
in our systems. These provisions may vary based on a product’s
characteristics and domain. We constantly endeavour to provide you
with more enhancements, which shall be rolled out in phases.
We have amended our Data Processing Addendum (based on Model
Contractual Clauses) to be compliant with the data processing
requirements of GDPR.
If you are the organization administrator and would like to sign a DPA
with us, please drop an email to to request a
copy of the Data Processing Addendum mentioning in which Data
Center you've signed up for your Crisco account.
We conducted Data Protection Impact Assessments (DPIA). Based
on the results, we have put in place appropriate controls on data
processing and management.
We conducted internal audits of our products, processes, operations,
and management. The findings were communicated to our teams,
who have worked out the solutions to the identified problems.
Based on the DPIAs and internal audits, we have improved our data
security methods and processes. This includes encrypting data at
rest, based on the level of sensitivity and likelihood of risks. We have
developed in-house tools for better governance and discovery of
We have cleaned up our databases to ensure that we have only the
latest and most accurate information. This cleanup process includes
removing terminated and dormant accounts as per our Terms of
When needed, breach notifications will be done according to our
internal Privacy Incident Response policy. Customers will be notified
of a breach within 72 hours after Crisco becomes aware of it. For
general incidents, we will notify users through our blogs, forums, and
social media. For incidents specific to an individual user or an
organization, we will notify the concerned party through email (using
their primary email address).
We have revised our Privacy Policy to incorporate the requirements
of the applicable privacy laws based on our data inventory, data
flows, and data handling practices.